We know from Team Toxins and Team Conflict, that toxins are normal. So we can’t just “get rid of them.” In fact, pretending there are never toxins in a team could be viewed as a form of stonewalling. There are a number of ways to resolve conflict by working with team toxins. These not “iron-clad plans” or best practices, they are approaches to resolving conflict that ideally start before major conflict has emerged.

The four team toxins are criticism, contempt, defensiveness, and stonewalling.

Below I list a number of ways to work with team toxins. These are ideas that make or break our teams and relationships. I believe they make the difference between being engaged and checking-out. Many of these ideas are concepts that should be explored Continue reading →

Team toxins have the ability to wreak havoc on our teams and organizations if left unchecked.

Team toxins can wreck havoc on unprepared teams!

Team toxins can lead to team conflict if people are not aware of and able to deal with toxins. Understanding team toxins is one preemptive way to deal with team conflict.

The four team toxins are:

• Criticism (or Blaming)
• Defensiveness
• Stonewalling
• Contempt

Continue reading →